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 Post subject: Is Helios down
PostPosted: Fri Nov 25, 2016 10:15 pm 
Skeleton
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Joined: Sat Feb 13, 2016 8:08 pm
Posts: 3
For the last hour I can not get into Helios I can get into other worlds though. It freezes at full blue bar and just sits there. Anyone else having problems?
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 Post subject: Re: Is Helios down
PostPosted: Sat Nov 26, 2016 1:55 pm 
Zeppelin
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Joined: Tue Feb 02, 2016 1:15 pm
Posts: 197
Hi Ann, the problem with the connection to your account on Helios has been resolved and you should now be able to continue your progress. If you experience any more problems, please contact our Support. Thank you!

The problem has been caused by a bug which didn't allow to enter the game world to members of those alliances who had special characters in their descriptions like > or <.

We apologize for the inconvenience caused.
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